• USA/Canada: 6-14 business days
• Rest of the world: 6-30 business days (exact times are listed here)

For more information on shipping and returns please click here.

Depending on stock levels & your delivery address, orders are either fulfilled from our Australia or Canada warehouse.

1. Orders to the USA/Canada are shipped from our Canada warehouse.
2. Orders to the rest of the world are shipped from our Australian warehouse.

For more information on shipping and returns please click here.

Orders can take up to 3 business days before they are processed with a tracking link.

To track your order please visit: https://offsetyoyo.com/apps/tracking

If your tracking link does not seem to be generating any updates, you can sometimes find more accurate updates by entering the tracking number directly on the carrier's website. Alternatively, you may use the links below.

Enter in your tracking number to see your order status.

• USA/Canada https://www.track123.com/
• Rest of the world https://globaltracktrace.ptc.post/gtt.web/

If it still appears stuck, please let us know via our contact page.

For more information on shipping and returns please click here.

We accept most major credit cards, debit cards, Paypal and other local payment methods. We also offer BNPL through Afterpay and Klarna.

Unfortunately, we are not able to accept prepaid gift cards.

If you are experiencing payment issues, it is typically due to security measures by your card issuer or our payment processor. Please try a different payment method or contact us for assistance.

We ship to most countries globally, simply select your country in the dropdown list during checkout.

Unfortunately, we do not ship to the following countries:

• Brazil

We currently do not ship to P.O. Box addresses in the US.

We are able to ship to P.O. Boxes in most other countries.

For more information on shipping and returns please click here.

Yes, all our yoyos come with a polyester string. Though usually, strings wear out after a week of play, so we always recommend picking up some extra string from our store.

Every OFFSETyoyo, besides the Ascent & Plastic Cheatcode, is set up for unresponsive play only.

The Ascent & Plastic Cheatcode comes set up responsive, but comes with an upgrade kit to make it unresponsive. See our Ascent Setup Guide

B-Grade yoyos are classified due to minor flaws with the yoyo’s anodization or slight vibration. They do not affect the playability of the yoyo.

Our yoyos come with size C bearings.

The Ascent is also compatible with a slim size C bearing for responsive play.

All OFFSET yoyos use slim 19mm silicone yoyo response pads.