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Help Center & FAQ
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Email us at admin@offsetyoyo.com
When will my order arrive?
- Orders from our Australia warehouse are usually delivered in 10-12 business days.
- Orders from our North America warehouse are usually delivered 6-8 business days.
It can sometimes take longer due to unforeseen circumstances such as COVID outbreaks, or other instances when there are periods with high parcel volumes (Christmas).
Where will my order be shipped from?
Depending on stock levels & your delivery address, orders are either fulfilled from our Australia or North America warehouse.
As of December 2023:
- If your order includes at least one regular Deviant or Brandon Blue OUTLIER+, it will be shipped from our Australia warehouse.
What currency/payment do you accept?
We accept most credit cards, debit cards & Paypal, though we don’t accept prepaid gift cards and Discover cards. If you are experiencing payment problems, it is usually a problem with the card (overdrawn or too many transactions).
Do you ship to my country?
Yes! Simply select your country in the dropdown list during checkout. If your country is not listed, feel free to contact us.
Does the yoyo come with a string?
Yes, all our yoyos come with a polyester string. Though usually, strings wear out after a week of play, so we always recommend picking up some extra string from our store.
Is my yoyo responsive/unresponsive?
Every OFFSETyoyo, besides the Ascent, is set up for unresponsive play only.
The Ascent comes set up responsive, but comes with an upgrade kit to make it unresponsive. See our Ascent Setup Guide
What does 'B-Grade' mean?
B-Grade yoyos are classified due to minor flaws with the yoyo’s anodization or slight vibration. They do not affect the playability of the yoyo.
What size is the bearing?
Our yoyos come with size C bearings.
The Ascent is also compatible with a slim size C bearing for responsive play.
What sizes are the response pads?
We are looking to make replacement response pads available on-site in the future.
