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Repairs for vibe after a drop or hit
If a covered accident causes new vibe, we can repair it when the damage can be fixed properly.
From $8 USD replacement fee
OFFSET Care
Get protected with OFFSET Care.
From $6 USD. Coverage through one year from delivery.
OFFSET Care is an optional repair and replacement service for accidental damage to your OFFSET yo-yo. Get repairs for drops, hard hits and other covered accidents. Get a replacement bearing at no extra charge if an eligible bearing locks up completely and still will not spin after normal cleaning. And get direct help from the OFFSET team when you need service.
- Unlimited repairs for covered accidental damage
- Bearing replacement at no extra charge
- Up to 2 yo-yo replacements per covered yo-yo
OFFSET Care is optional and covers accidental damage. You do not need Care for manufacturing defects covered by the free OFFSET warranty or rights you already have under consumer law.
Optional Care plan · Repair and replacement service
OFFSET Care benefits
Extra service for the yo-yo you throw every day.
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Accidental damage repairs
Approved drops, hits and crashes can be repaired as often as needed during the Care period.
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Bearing replacement
If an eligible bearing locks up completely and still will not spin after normal cleaning, we send a replacement bearing with no service fee or standard shipping charge.
2×
Up to 2 replacements
If covered damage cannot be repaired properly, each covered yo-yo includes up to two replacements during its Care period.
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Support from OFFSET
Send us your order number, photos or a short video and our team will tell you what to do next.
Repairs and replacements
What OFFSET Care covers.
We review the damage first and confirm whether the yo-yo needs a repair or replacement before you send it in.
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Repairs for other accidental damage
Covered accidents such as stripped threads, axle damage, cracked halves or competition damage can be repaired for the replacement fee saved with your Care order.
From $8 USD replacement fee
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Replacement for damage we cannot repair
If the yo-yo cannot be repaired properly, we replace it. Each covered yo-yo includes up to two approved replacements.
From $8 USD replacement fee
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Replacement bearing service
If an eligible bearing does not spin at all and normal cleaning does not fix it, contact us. Once approved, we send a replacement bearing.
No service fee · Standard shipping included
Cosmetic damage alone is not covered. Scratches, scuffs, finish wear and small marks that do not create a playing or structural problem are not Care repairs.
OFFSET Care pricing
See the cost before you add Care.
Your Care price and replacement fee are saved with your order. Later price changes do not change an existing Care plan.
| Yo-yo price | Care | Replacement fee | Bearing replacement |
|---|---|---|---|
| Under $50 USD | $6 USD | $8 USD | No fee |
| $50–99 USD | $12 USD | $15 USD | No fee |
| $100–149 USD | $19 USD | $22 USD | No fee |
| $150+ USD | $29 USD | $35 USD | No fee |
If one accident causes several problems, you pay one replacement fee. For example, if one drop causes a ding, new vibe and axle damage, we handle it as one claim and charge one replacement fee. We decide whether the yo-yo is repaired or replaced. The fee is the same either way.
Bundles and multiple yo-yos
Care is priced per yo-yo, then added up.
Every yo-yo gets its own Care plan, priced on that yo-yo's normal price, not a bundle discount. Two yo-yos means two plans. A three-yo-yo set means three plans, added together. When you add Care on a set, the right amount is worked out for you.
Each yo-yo keeps its own Care benefits. In a three-yo-yo set, all three covered yo-yos each get their own repair benefit, bearing service and up to two replacements. The replacement limits are not pooled across the set, and each yo-yo's replacement fee follows its own tier.
Get service
Need to make a Care claim?
Email admin@offsetyoyo.com before shipping anything.
01
Send your order number.
Use the order number for the yo-yo covered by OFFSET Care.
02
Tell us what happened.
Report accidental damage within 30 days of the accident.
03
Send a photo or video.
Use photos for visible damage and a short video for vibe, sound or bearing problems.
04
Wait for our instructions.
We confirm the approved service, replacement fee and shipping method before you send anything.
Accident near the end of Care? The accident must happen while Care is active, but you still have 30 days from the accident to report it even if the Care end date passes during that reporting period.
International returns: for an approved repair or yo-yo replacement that needs to come back to OFFSET, pay for the approved standard tracked postage at your local post office and send us the receipt. We refund the approved postage cost. We pay standard shipping to send the repaired or replacement yo-yo back.
Warranty or Care?
Manufacturing defects are already covered.
You do not need OFFSET Care for a confirmed manufacturing defect. We handle those problems under the free OFFSET warranty and any consumer rights that apply to your order.
Free OFFSET warranty
For problems caused by how the yo-yo was made.
- Manufacturing or assembly defects
- Factory threading problems
- Other confirmed manufacturing faults
OFFSET Care
For accidental damage after delivery.
- Drops, hits and crashes
- Accidentally stripped threads
- Accidental competition damage
If we first treat the problem as a Care claim and later confirm it was a manufacturing defect, we move the case to the normal warranty and refund any Care replacement fee already charged for that issue.
Add Care after delivery
You have 60 days to add it.
If you did not add Care when you ordered, contact us within 60 days of delivery. We will ask for current photos and a short spin video before approving Care.
The end date stays tied to the original delivery date. If your yo-yo arrived on 10 September 2026, Care ends on 10 September 2027 even if you add Care later.
Questions
OFFSET Care FAQ.
Does Care cover scratches or dings?
Only when the damage creates a playing or structural problem. A cosmetic scratch or ding by itself is not covered. A hit that causes new vibe, a crack or another covered problem can be repaired under Care.
What bearing problems are covered?
If the original bearing supplied with the covered yo-yo, or a replacement bearing later supplied by OFFSET, does not spin at all and normal cleaning does not fix it, contact us. Once approved, the replacement bearing has no service fee and standard shipping is covered. Normal noise, dirt or a bearing that still spins but needs ordinary maintenance is not covered by this benefit.
Can I change my string, pads, bearing or axle?
Yes. Normal maintenance with compatible parts is fine. Damage caused by incompatible parts, incorrect installation, machining, drilling or another structural modification is not covered.
What if my yo-yo needs to be replaced?
The damaged yo-yo must be returned to OFFSET unless we tell you otherwise. Once we provide the replacement, the returned damaged yo-yo belongs to OFFSET.
What if my model or colour is sold out?
We first try the same model and colour. If that colour is unavailable, we use another colour of the same model. If the model is discontinued, you can choose another available OFFSET yo-yo of comparable retail value.
Can I transfer Care if I sell the yo-yo?
Yes, once. Email us the order number and the new owner’s name and email. The Care end date and previous replacement count stay the same.
Can I cancel OFFSET Care?
Yes. If you cancel within 30 days of the yo-yo’s delivery date and have not used Care, we refund the Care price in full. After that, any refund depends on the unused Care period and services already used, where allowed by law. See the full Terms for details.
Does Care renew automatically?
No. OFFSET Care is not a subscription and does not auto-renew.
Read the full OFFSET Care Terms.
See the complete rules for accidental damage, bearing service, replacement fees, replacement limits, shipping, cancellations, transfers and consumer rights.
OFFSET Care is an optional Care plan and repair and replacement service. This page is a short explanation. If this page and the full OFFSET Care Terms differ, the full Terms apply, subject to consumer rights that cannot be excluded by law.