Yoyo Lesson Cancellation & Rescheduling Policy

Your lesson time is reserved specifically for you. Because lesson times are limited and cannot always be filled at short notice, the following cancellation and rescheduling policy applies to all lessons.

1. Cancelling or rescheduling

You may cancel or reschedule your lesson free of charge up to 24 hours before your scheduled lesson time.

If you cancel or reschedule with at least 24 hours' notice, you may either:

• reschedule your lesson for another available time; or
• request a refund/lesson credit where applicable.

2. Late cancellations

Cancellations or rescheduling requests made less than 24 hours before the scheduled lesson will normally result in the lesson being forfeited.

For individual lessons, the lesson payment will not be refundable. For 4-lesson packages, the lesson will be deducted from the student's remaining lesson balance. This policy exists because a lesson time reserved for you may not be possible to offer to another student at such short notice.

3. No-shows

If you do not attend your scheduled online lesson and have not contacted me beforehand, the lesson will be considered a no-show. A no-show will result in the lesson being forfeited.

A student who has not joined the lesson within 10 minutes of the scheduled start time may be considered a no-show unless they have contacted me regarding an emergency or technical problem.

4. Late arrival

If you arrive late to your lesson, the lesson will normally still finish at the originally scheduled time. The lesson cannot normally be extended to make up for time lost due to late arrival.

5. Technical problems

Students are responsible for having a suitable device, internet connection, camera and microphone available for their lesson. If a technical problem on the student's side prevents the lesson from taking place, the lesson may be treated as a late cancellation or no-show.

I will make reasonable efforts to resolve technical problems where possible. If a technical problem on my side prevents the lesson from taking place, the lesson will be rescheduled at no additional cost to the student.

6. Emergencies and exceptional circumstances

I understand that genuine emergencies and unexpected circumstances can occur.

At my discretion, I may waive the cancellation policy and allow a lesson to be rescheduled or credited where there are exceptional circumstances. This is considered on a case-by-case basis and does not create an obligation to waive the policy in future circumstances.

7. Four-lesson packages

Each booking made using a four-lesson package represents one of the four prepaid lessons. Lessons cancelled or rescheduled with at least 24 hours' notice will be returned to the student's remaining lesson balance.

Lessons cancelled with less than 24 hours' notice or missed without notice will normally be deducted from the student's remaining lesson balance.

8. Changes or cancellations by the instructor

If I need to cancel or reschedule a lesson, the student will be offered a replacement lesson at no additional cost or another appropriate remedy.

9. Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under the Australian Consumer Law. By booking and paying for a lesson, you acknowledge that you have read and agreed to this Cancellation & Rescheduling Policy.