OFFSET Care
Extra protection for the yoyo you actually throw.
Your free OFFSET warranty covers manufacturing faults. OFFSET Care covers the accidents. Drop a metal yoyo on concrete and it can pick up a ding that gives it vibe. Twist an axle the wrong way and a rim can come loose. Neither is a fault in the yoyo, and neither is covered by a warranty.
Why players add OFFSET Care:
- Covers Real Accidents: Dings that cause vibe, hard impacts, and damage from an axle twisted the wrong way.
- One Year From Delivery: Coverage runs for a year from the day your yoyo arrives.
- Repair or Replace: We assess the damage and fix or replace it.
- Straight to the Team: Your claim goes to the people who make the yoyo, not a call centre.
Coverage Summary:
- One year of OFFSET Care from your delivery date
- Repair service for covered accidental damage
- Replacement where a repair is not possible
- Service fees may apply depending on the damage
- Full rules and exclusions are in the OFFSET Care Terms
How to claim:
Email admin@offsetyoyo.com directly. Do not message first, it slows your claim down.
- Put your order number in the email
- Attach a video showing the problem
- Describe what happened
We check that your order included OFFSET Care and come back to you.
Our service delivers to most countries in the world and is dedicated to meeting a variety of shipping needs. Shipping is free for all orders over $100.
Some restrictions apply. See our Return & Exchange Policy for more details.
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